Artisan
LabsResourcesPortal
Customer Portal
Visit artisanslabs.com
Step 1
Visit artisanslabs.com
Start at the public Artisan site. The portal is reached from the main navigation, so new team members do not need to remember a separate URL.
New Lab Partner Setup
Get Your Practice Operational
Connect with your lab, learn how to order, find pricing, access product resources, and move work to Artisan Lab Network with confidence.
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Who is my lab?
How do I order?
Where is pricing?
Who do I call?
Welcome to Artisan Lab Network
Get operational first. Learn only what applies.
This hub helps your practice move work to Artisan Lab Network. Use it to confirm your lab contact information, understand how to order, access pricing, find policies, choose product resources, and train only on the products your team plans to use. Most practices complete setup in under 20 minutes.
Choose any section below and complete only what applies to your team.
Confirm Your Artisan LabUsing the Customer PortalPricing and Safety SystemsOrdering MethodsProduct and Lens TrainingProvider ResourcesPatient ResourcesSending Frames & Shipping
Activation Checklist
Complete only what applies.
Getting Started
Confirm Your Artisan Lab
Identify the lab supporting your account, confirm service contacts, and know who to call before sending work.
Automatic Lab Detection
If account data identifies the lab, this section should already be selected. If not, choose the Artisan lab your practice will send work to.
Lab Profile
Peak Artisan Labs
- Phone
- 833-690-4321
- [email protected]
- Hours
- 8:00 AM - 4:30 PM Mountain
- Mailing / Shipping Address
- Denver, Colorado - confirm shipping address with customer service before sending frames.
- Your ALN Representative
- Josh Opiol
Customer Portal
Using the Customer Portal
Use the portal to access account-specific pricing, performance, policies, programs, and order resources.
Artisan
LabsResourcesPortal
Customer Portal
Click Labs, then Customer Portal
Step 2
Click Labs, then Customer Portal
Use the Labs menu and choose Customer Portal. This takes the user to the protected portal login flow.
Artisan
LabsResourcesPortal
Customer Portal
Step 3
Enter your registered email
Use the email address Artisan has registered for your portal account. If the email is not recognized, request access instead of trying another teammate's login.
Artisan
LabsResourcesPortal
Customer Portal
PIN: 123456
Step 4
Receive your PIN
The portal sends a PIN to the registered email. Enter the PIN to open account-specific pricing, reports, policies, and downloads.
Artisan
LabsResourcesPortal
Customer Portal
Use account-specific tools
Step 5
Use account-specific tools
Open assigned pricing, performance, policies, resources, and the Price Quote Builder from the regular portal dashboard.
Reports
PortalPurchases & Performance
Purchases & Performance
Use this area when the practice wants to understand what it is buying, how product mix is changing, and where there may be opportunity. It is not a billing replacement; it is a performance review tool.
- Track purchasing trends by period so the team can see whether usage is growing, flat, or shifting.
- Compare current and previous periods before changing product recommendations.
- Analyze product usage to see which lens families, AR treatments, or programs need more staff confidence.
- Use opportunities as a follow-up list for training, demos, or rep conversations.
Pricing
PortalPricing & Policies
Pricing & Policies
This is where staff should go before quoting or explaining account rules. Pricing is account-specific, so do not rely on a copied sheet from another practice. Some lens systems, including B5, use bundled package pricing that should be quoted before the core list, and safety/frame programs may use their own package logic.
- Open the assigned price list for the practice, not a generic public resource.
- Review package pricing first when the order uses a system or bundle, especially B5 lens systems and safety/frame packages.
- Check policies before promising remake, warranty, shipping, or frame handling outcomes.
- Use policy pages to train new staff on what the lab can approve and what needs review.
Programs
PortalPrograms & Opportunities
Programs & Opportunities
Programs and opportunities are account-specific prompts. Use them as a launch checklist for business programs, product initiatives, and partner opportunities the practice has access to.
- Confirm which business programs are active for the account.
- Use growth initiatives as a discussion guide with the practice owner or manager.
- Review product opportunities when the team is underusing a product they intended to launch.
- Ask customer service or the rep before assuming a program applies.
Quote
PortalPrice Quote Builder
Price Quote Builder
Use the Price Quote Builder before quoting complex orders. It helps the team combine lens design, material, AR, finishing, and shipping choices into an estimated lab price. For B5 and other bundled lens systems, the package path should be used because the package prices the chosen products first.
- Start with the correct price list and product family, then switch to the package path whenever the lens system is bundled.
- Add material, coating, finishing, and shipping selections in the same way the order will be placed.
- If the system qualifies for bundled pricing, choose the package option first so the package components price out before the base list.
- Treat the result as an estimate and confirm unusual orders with the lab before promising a patient price.
Pricing
Pricing and Safety Systems
Use the core price list, understand when bundled lens systems like B5 price first, and prepare safety/frame orders correctly.
Artisan Safety Systems is a frame and lens safety program. It includes safety frames, safety lenses, and tiered pricing shown on the safety price list. Use this section before quoting safety jobs, ordering frames, or sending safety work to the lab, and mark supply when the order should price from supplied inventory.
What Artisan Safety Systems is
Artisan Safety Systems is a safety frame and lens program for practices serving employers, workers, and occupational eyewear needs. It is packaged as frames plus lenses, so staff should treat it as a bundled order path instead of a normal retail frame sale.
Where safety pricing lives
Safety pricing is tiered on the Y5 safety price list. Use the tier shown on the price list before quoting frames, safety lenses, upgrades, side-shield needs, or package combinations, and mark the order as supply when the practice is using supplied-inventory pricing.
How to order safety
Confirm the employer or occupational need, choose an approved safety frame option, then place the lens order through the correct ordering method. The frame system and the modern optical safety path are both packages that include frames and lenses, and the package should price first. Ask customer service to review the first safety orders if the practice has not used the program before.
How to obtain safety frames
Order the free safety kit for demonstration frames and program materials. Use the frame books below to compare ArmouRx, DVX/Wiley X, Wiley X, ArtCraft, and SafeVision options.
How to Participate
- 1Open the Y5 Safety Systems price list and review frame tiers.
- 2Order the free safety kit or use the vendor frame books to choose frames.
- 3Confirm ordering method and lab routing before sending safety jobs.
- 4Remember that safety systems and frame systems are packages with frames and lenses, so the package should price before the core list when it applies.
- 5Include a frame manifest for customer-supplied frames or safety frames sent to the lab.
- 6Mark supply when appropriate so the correct pricing path is used.
- 7Ask customer service to review anything unusual before promising the patient or employer.
Need help? Contact customer service for shipping labels, first-order review, safety pricing questions, or frame program setup.
Vendors and Working References
Provider Resources lists ArmouRx, DVX / Wiley X, Wiley X, ArtCraft, and SafeVision references. Use these as the active frame catalogs for safety and occupational eyewear conversations.
Frame Book
ArmouRx Frame Book
Safety frame catalog for ArmouRx product selection and occupational eyewear programs.
Frame Book
DVX / Wiley X Frame Book
DVX and Wiley X frame options for safety, outdoor, and performance eyewear needs.
Frame Book
Wiley X Frame Book
Wiley X frame book for ANSI-rated and performance-focused eyewear conversations.
Frame Book
ArtCraft Frame Book
ArtCraft frame references for safety and specialty frame selection.
Frame Book
SafeVision Frame Book
SafeVision frame catalog for occupational eyewear and safety program support.
Price List
Safety Price List
Open Artisan Safety Systems Y5 pricing. Safety pricing is tiered on the price list, and supply should be marked when the order uses supplied-inventory pricing.
Action
Order Your Free Safety Kit
Request demonstration frames and safety program materials for your practice.
Action
Request Current Program Pricing
Request current program details and account-specific pricing support.
Action
Request Frame Manifest PDF
Request the current manifest before sending frames so the lab can match frames, patients, accounts, and orders correctly.
Order Setup
Ordering Methods
Choose each ordering method your practice will use and complete the setup steps before live orders.
DVI should be confirmed before live orders. Customer service can help verify the correct lab connection, account number, lab routing, product availability, and lens setup. If the practice uses DVI, they can log in with the desktop client at https://thedvi.com/download-rxwizard/ or use the web-based version at https://www.rxwizardonline.com/.
- 1Call the customer service team for the lab selected above.
- 2Confirm whether the practice already has DVI access or needs setup assistance.
- 3Ask customer service to verify the account number, lab routing, product availability, and any VSP notes.
- 4Submit the first order only after the connection is confirmed.
Product Activation
Product and Lens Training
Select the product families your team will use and download the exact guides, charts, videos, and AR resources needed for launch.
Branded Setup Tool
Product Comparison Guide
Generate a customer-ready crosswalk from Comparisons.xlsx. The guide only includes the brands selected above and clearly marks any workbook data that is not mapped.
Required for Everyone
Anti-Reflective Coatings
Every launch should include Artisan AR, TechShield AR, layout chart usage, and comparison-guide practice. Use Artisan AR for Artisan lens recommendations, TechShield for Unity/VSP-aligned workflows, and the comparison resources before staff begin quoting from memory.
Treatment
Artisan AR Portfolio
Review Artisan AR treatments so staff can recommend a complete lens system.
Treatment
TechShield AR Coatings Guide
Required for Unity and useful for teams comparing AR treatment paths.
Comparison
AR Comparison Guide
Use the generated Product Comparison Guide for Artisan, TechShield, Crizal, and Glacier AR crosswalks.
Layout Chart
Layout Charts
Use fitting and centration charts before first orders to avoid measurement-driven remakes.
Comparison
Comparison Guides
Use comparison guides to help staff match product families to patient needs.
Selected Training
Artisan Designs Training
Use this when the practice will dispense Artisan private-label designs. The goal is for staff to understand the product ladder, how to position each family, and where to find fitting charts before ordering.
Use Diamond, Platinum, Gold, and Artisan Design Series guides to explain the product lineup.
Use layout charts before placing progressive, office, or specialty orders so measurements and fitting heights match the design.
Use Artisan AR pages alongside the design guides so staff can recommend a complete lens, not just a design.
Guide
Diamond Series Guide
Product leaflet for Diamond Series lens conversations and staff reference.
Guide
Gold Series Guide
Product leaflet for Gold Series positioning and recommendations.
Guide
Platinum Series Guide
Product leaflet for Platinum Series premium design support.
Guide
Artisan Design Series
Overview guide for Artisan design families and recommendation support.
Brochure
SD Reach Patient Brochure
Patient-facing office reader brochure for SD Reach conversations.
Layout Chart
Artisan Design Layout Charts
Direct Artisan design layout chart reference. Additional charts are listed below and in Provider Resources.
Layout Chart
SD Reach Layout Chart
Layout chart for SD Reach workspace orders.
Comparison
New Artisan Series Compared
Artisan product comparison guide for staff recommendations.
Resource Library
Provider Resources
Know where ongoing public resources live after the initial setup is complete.
Ongoing Resource Library
Provider Resources is the public library for practice teams after activation. Use these shortcuts when staff need refreshers, public downloads, charts, policy references, videos, or brochures.
Provider Resources
Training Videos
Use videos for product positioning, fitting habits, and team refreshers. Videos are best assigned after the team knows which lens families the practice will actually use.
Downloads
Use downloads as the source of truth for guides, brochures, charts, policies, and patient-facing references. Do not train from screenshots of old PDFs.
Lens Layout Charts
Use layout charts before first orders and whenever a design is unfamiliar. They prevent measurement assumptions from becoming remakes.
Brochures
Use brochures to support patient conversations and staff language, especially when introducing a premium or specialty product.
Championing MVC Vision Rights
Use this content when the practice needs to understand managed vision care choice conversations and how provider-choice issues affect lab routing.
Recorded Training
Use recorded training when onboarding new hires or when a practice needs to repeat product education without waiting for a live session.
Practice Resources
Videos
Use practice videos for repeatable internal training and staff meetings.
Downloads
Use downloads as the source of truth for guides, brochures, charts, policies, and patient-facing references. Do not train from screenshots of old PDFs.
Policies
Use policies before promising remake, warranty, shipping, or frame handling answers.
Marketing Materials
Use marketing materials to support launch conversations, patient education, and office merchandising.
Comparison Guides
Use comparison guides to help staff choose between lens systems without flattening everything into price.
Safety Resources
Use safety resources for frame books, kit requests, and occupational eyewear setup.
Tokai Resources
Use Tokai resources when the practice will recommend Tokai materials, Reset, Largo, tint, or specialty designs.
Patient Support
Patient Resources
Know why patients use the public resources and where Tokai or specialty lens content fits.
Find Tokai providers
Patients may use public resources to locate participating practices or understand where Tokai specialty products are available.
Learn about specialty lenses
Patient resources should explain why a lens category matters in plain language. Staff should use it to support, not replace, the in-office recommendation.
Review educational content
Use public education when a patient wants to read after the visit or when staff need a consistent explanation for premium, specialty, or occupational recommendations.
Find participating practices
Locator content helps direct patients to practices connected to specific product relationships or specialty offerings.
Logistics
Sending Frames & Shipping
Send frames, labels, manifests, and order information in a way that avoids receiving delays.
Shipping Step 1
Sending frames to the lab
Confirm whether the order is frame-to-come, traced, uncuts only, or part of a complete-pair/frame program. Package frames so they arrive with the order information the lab needs to match the job. If the order is Neurolens only, shipping is charged by the box and the practice can choose ground, 2-day, or overnight.
Shipping Step 2
Labels and order paperwork
Use the shipping label or ordering paperwork tied to the correct lab and account. If the practice works with more than one Artisan lab, do not reuse labels without confirming the route. For mixed orders beyond Neurolens, traditional shipping options should follow the standard overnight path.
Shipping Step 3
Packaging expectations
Protect frames from bending, scratching, or case damage. Include enough identifying information that receiving can connect the physical frame to the electronic order.
Shipping Step 4
When to ask before shipping
Ask before shipping unusual frames, safety frames, drilled mounts, high-wrap jobs, fragile patient frames, or anything tied to a program rule the team has not used before.
Shipping Actions
Use the frame manifest when sending frames to the lab so the lab can match frames, patients, accounts, and orders correctly. Request labels before the first shipment so frames route to the correct lab. Neurolens-only shipments use box-based shipping, while mixed orders follow the usual shipping options.